The Real Cost of Poor Quality? #QualityMatters

Podcast: Texas Quality Assurance – Quality Management Simplified · Texas Quality Assurance | Kyle Chambers & Caleb Adcock

Opublikowano: 2025-05-20

Quality Matters Episode 215: What’s the Real Cost of Poor Quality? In this episode of the #QualityMatters podcast, Kyle and Caleb dive deep into a topic that touches every business, from manufacturing to customer service—the true cost of poor quality. But this isn't your typical lecture on scrap and rework. The guys bring stories, perspectives, and real-world relevance to the table—from customer loyalty and personal tech decisions, to school choice and workforce skills, to the vital role of culture in shaping quality outcomes. When Customer Experi...