Michele Hansen - Standing up for User Research in the Age of AI (with Michele Hansen, Founder @ Geocodio & Author “Deploy Empathy“)

Podcast: One Knight in Product · One Knight in Product

Opublikowano: 2025-12-30

In this episode, I'm joined by the returning Michele Hansen, co-founder and CEO of Geocodio and author of Deploy Empathy, now out with a second edition. Michele brings deep experience as a former product manager turned founder, and has spent over a decade helping teams understand customers through rigorous, human-centred research. We explore what customer research looks like in an AI-accelerated world: where AI genuinely helps, where it falls short, and why talking to real people remains irreplaceable. Along the way, we dig into interviewing craft, curiosity, synthetic users, and some enduring myths that still undermine product...