Beyond Role Play: Using AI to Build Real Skills – Ryan Byrne and Dr Nathan Moore

Podcast: Learning Uncut · Michelle Parry-Slater

Opublikowano: 2026-03-09

Sydney Trains frontline staff face customer aggression daily. They knew the de-escalation models. Applying them under real pressure was another matter entirely. And they'd made one thing clear: no more role play. In this episode, The Two Michelles speak with Ryan Byrne from Sydney Trains and Dr Nathan Moore from Frameless Interactive about Project CIVIL: Customer Initiated Violence Interactive Learning. Winner of the AITD Excellence Award for Best Use of Learning Technology 2025, Project CIVIL uses AI-driven simulation to build genuine capability under pressure, without a script, without an actor, without the awkwardness of traditional role play. A...