Do Operators Make the Best Transit Leaders? Lessons from Michael Dylan Pal

Podcast: Transit Unplugged · Paul Comfort, SVP Modaxo

Opublikowano: 2026-03-18

In this episode of Transit Unplugged, host Paul Comfort explores a question many transit agencies are asking today: Do operators make the best transit leaders? Paul’s guest, Michael Dylan Pal, Director of Public Transit for the Niagara Frontier Transportation Authority (NFTA) in Buffalo, has lived that journey firsthand. Pal began his career behind the wheel as a bus operator for New York City Transit, eventually rising through the ranks of the MTA, serving in senior leadership roles across multiple agencies, and later helping lead operations at Valley Metro in Phoenix before re...