Friction Is the Feature with Jennifer Pahlka | Invisible Machines S7E5

Podcast: Invisible Machines podcast by UX Magazine · Invisible Machines

Opublikowano: 2026-03-19

The IRS has roughly 60,000 fax machines, and nobody can get rid of them. Not because there’s a law that says you have to use them (there almost certainly isn’t), but because likely decades ago a memo got written, somebody interpreted fax machines as the most secure transmission method, and that memo calcified into what Jennifer Pahlka calls "folk law," a perceived rule that nobody can locate, nobody can challenge, and everybody treats as immutable. Folk law looms large in the American government right now. Cascades of rigidity built from outdated interpretations of rule...