Human-Led Customer Experience in the Age of AI Featuring Jenni Hawkins

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-04-14

A People-First, Tech-Enhanced Approach to Customer Care Shep interviews Jenni Hawkins, Vice President of Customer Care for Gas South. She discusses human-led customer service, employee engagement, and community involvement to deliver exceptional customer experiences. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can balancing technology and personal interaction improve customer loyalty? How does a strong internal culture impact the overall customer experience? Why is it important to offer customers a choice between AI tools and human interaction? How can handwritten notes or personalized follow-ups boost brand loyalty? How are eme...