From Returns to Revenue: How AI is Turning Customer Pain into Loyalty and Insights

Podcast: Retailistic · Deborah Weinswig

Opublikowano: 2026-04-21

Key topics Impact of AI on retail customer experience Supply chain and logistics transformation through AI Measuring ROI and success metrics in AI deployments Chapters 00:00 Introduction to Crescendo and AI in Customer Service 04:31 The Evolution of Customer Experience and Returns 09:33 AI Implementation Challenges and Expectations 14:09 Defining Customer Experience Across Channels 18:36 The Role of AI in Enhancing Customer Experience 26:06 Navigating AI's Potential and Realistic Applications 27:47 Transforming Customer Experience with AI 29:02 Personalization in Customer Engagement ...