Elevating Effortless Customer Experiences Featuring Jen Grant

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-04-28

Where Empathy Meets Artificial Intelligence in Customer Service Shep interviews Jen Grant, Chief Marketing Officer at Quiq. She talks about how intentionally designed AI, combined with human empathy, can create effortless, personalized experiences at scale that customers embrace. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses prevent AI from making customer service mistakes? How can personalization through technology enhance customer loyalty? Why is an effortless customer experience crucial for building loyalty? How can technology help anticipate customer needs? How has customer willingness to interact with AI changed over time? ...