How AI Brings Customer Delight by Design Featuring John Kim

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-05-05

Trust, Proactivity, and AI in Customer Service Shep interviews John Kim, CEO of Delight.ai. He talks about moving beyond simple automation to create personalized, proactive interactions that build trust and delight customers. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is AI transforming customer experience across different industries? What are the benefits of automating customer service processes? Can AI enhance human interactions in customer support roles? What is the concept of an AI concierge in modern customer experience? How does technology help personalize customer interactions for businesses? <...