Big Box, Bigger Problems – Why Retail Design Is Failing Humans (and the Radical Rethink Canadian Tire Is Betting On) – Episode 137 with Sarah Heppinstall

Podcast: Better Buildings For Humans · BBFH is hosted by Joe Menchefski and powered by Advanced Glazings, Ltd.

Opublikowano: 2026-05-13

This week on Better Buildings for Humans, host Joe Menchefski sits down with Sarah Heppinstall, Vice President of Design, Construction, and Maintenance at Canadian Tire, to explore what it really takes to deliver human-centered retail at scale. From her journey across the UK and Canada to leading national building strategies, Sarah shares how customer experience, employee well-being, and operational efficiency intersect in every design decision. The conversation dives into flexible “kit of parts” store design, the role of daylight in staff spaces, and how massive retail environments can still feel intuitive and welcoming. Sarah also unpacks the real...