Ep. 120 - Why Clients Stop Showing Up (and the Systems That Fix This) with Alissa Rumsey, MS RD CSCS

Podcast: The Growth Show with Whitney Bateson · Whitney Bateson

Opublikowano: 2026-05-18

Alissa Rumsey and I went to dietetics school together almost 20 years ago (truly, how), and getting her on the show to talk about client retention was such a full-circle moment. Here's the big idea: when clients stop showing up after a few sessions, we tend to assume it's about motivation, money, or that they weren't "ready," but Alissa argues that most of the time it's actually a systems problem in our practice. The expectations we never set, the friction we didn't realize was there, the onboarding that quietly told them this would be a one-and-done. We get into what...