When Agents Have Wallets, Trust Is Currency

Podcast: Invisible Machines podcast by UX Magazine · Invisible Machines

Opublikowano: 2026-05-21

Mastercard's central AI team receives roughly a thousand requests a year from across the organization. A few years ago, most of them were for chatbots. Today, most are for AI agents. Federico Cohen Freue, Executive Vice President of AI & Data Operations at Mastercard, has watched this shift in real time and knows exactly what it reveals about how enterprises are (and aren't) thinking about AI. In this episode, Federico explains why the name people use for what they want matters less than whether they understand the conditions that make it work. “Ball bearings,” as Robb...