The Return on Experience (ROX) Featuring Sujay Saha

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-06-09

Building Customer Loyalty Through Experience and Community Shep interviews Sujay Saha, founder and CEO of Cortico-X. He talks about how aligning customer experience with pricing and expectations drives value. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is return on experience (ROX) and how can businesses measure it? How can businesses match customer expectations to pricing? How does blending creativity and data improve customer service strategies? What steps can companies take to minimize friction in the customer journey? How does building customer communities foster brand loyalty? Top Takeaways: ...