“Engineering” Memorable Customer Experiences Featuring Lou Carbone, the OG of Experience Engineering

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-06-23

How Unconscious Experiences Shape Customer Loyalty Shep interviews Lou Carbone, Founder and CEO (Chief Experience Officer) of Experience Engineering®, Inc. He talks about how emotionally resonant experiences create customer loyalty and distinctive brand value. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does emotional impact influence customer loyalty? Why is distinctive value vital for exceptional customer service? What effects do sensory details have on memorable experiences? How can integrating technology improve customer experiences? How can businesses engineer repeat customer experiences? Top Takeaways: The power of a great experience is that the...