Warranty Callbacks Are Costing You $70K a Year (And Nobody's Tracking It)

Podcast: The Deconstruction Podcast · Jobtable

Opublikowano: 2026-06-26

Most contractors treat warranty callbacks as a cost of doing business and never run the numbers. On a mid-sized HVAC shop doing $1-2M a year, a 5% callback rate can bleed out over $70,000 annually, and almost nobody is tracking where that money actually goes. Kosta and Johny break down why callbacks aren't always the contractor's fault (often it's a manufacturer defect you end up eating the cost for), how to actually track warranty costs by job and by vendor inside your software, and why most trades businesses never bother negotiating supplier pricing even as repeat, predictable customers...