When Helping People Starts Hurting the Business | Chadwick & Michela Taylor of The Service Center

Podcast: Hitting The Ceiling · EOS Worldwide

Opublikowano: 2026-06-30

What does it cost when generosity turns into enabling? Chadwick and Michela Taylor built Service Center Pro from a simple phone-answering problem into a growing virtual team, but beneath the success was a business stuck at the same employee count, the same revenue range, and the same exhausting cycle of turnover and client pressure. Every time they got close to scaling, people left, expectations broke down, and the couple had to confront whether their own leadership, generosity, and communication patterns were keeping the ceiling in place. You’ll hear how they turned painful feedback, kind candor, be...