#201 | How Purpose-Driven Teams Create Unforgettable Experiences With Mark Maynard

Podcast: Contagious Culture · Kyle S. King

Opublikowano: 2026-07-02

In this episode of the Contagious Culture Podcast, Kyle King sits down with Mark Maynard, keynote speaker, author, advisor, coach, and former managing partner at Union Square Hospitality Group. Mark shares how hospitality, clarity, purpose, and community shape unforgettable customer and team experiences. He explains why great service is not just about a product, meal, or transaction. It is about helping people feel like they belong to something bigger. Kyle and Mark also discuss why service teams need clarity, how purpose creates buy-in, why complaints are gifts, and how leaders can build organizations where every...