Critical Communication Skills Leaders and Managers Use to Address Secondhand Performance Concerns without Damaging Trust

Podcast: Leadership Without Losing Your Soul: Master Communication and Management Skills to Boost Productivity, Teamwork, and Ease Overwhelm · David Dye, President Let's Grow Leaders

Opublikowano: 2026-07-02

To learn more about the Let's Grow Leaders Performance Management training, click here. How do you address performance concerns when you didn't witness the problem yourself? Leaders regularly receive reports from coworkers, customers, or colleagues about employee behavior they never personally observed. David explains why these situations require investigation rather than assumption and introduces a step-by-step approach for gathering facts, recognizing personal bias, and conducting productive conversations that protect relationships while improving performance. He also revisits the INSPIRE Method as a proven framework for handling difficult accountability discussions. You'll learn how to: ...