Handling Customer Complaints

Podcast: Structure Talk · Reuben Saltzman

Opublikowano: 2026-07-06

To watch a video version of this podcast, click here: https://youtu.be/NZSMT78oKmQ In this episode, Reuben Saltzman, Tessa Murry, and Eric Houseman delve into the craziest service inquiries and complaints home inspectors face, emphasizing the importance of communication, empathy, and proper process. They share real stories, lessons learned, and strategies to handle difficult situations effectively. Takeaways Most customer complaints come from miscommunication and unclear expectations. Set clear expectations before, during, and after the inspection. Listen first and fully understand the client's concern before responding. Show empathy and...