Using AI to Enhance, Not Replace, Customer Relationships Featuring Natalie Beckerman

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-07-07

Using AI to Enhance, Not Replace, Customer Relationships with Natalie Beckerman Balancing AI Efficiency and Humanity in Customer Service Shep interviews Natalie Beckerman, Chief Business Officer at iQor Inc. and author of When Did You Stop Caring? She talks about why organizations need to balance efficiency and humanity in customer service. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses balance technology and human interaction in customer service? What impact do automation and AI have on customer loyalty? Why is human connection still important in custom...