Claims Advocacy is Your Greatest Competitive Advantage | with Clayton Matthews

Podcast: Accelerate Your Insurance Sales Podcast · Andy Neary

Opublikowano: 2026-07-08

When a client suffers a major loss, the last thing they want to deal with is a claims process bogged down by miscommunication and a lack of empathy. If your agency is simply acting as a middleman passing emails back and forth, you aren't adding value - you are just in the way. My guest, Clayton Matthews, Director of Strategic Claims Advocacy at Oakbridge Insurance, joins me to discuss why the claims experience is the ultimate "moment of truth" for an agency. Clayton shares his unique background, from interning in politics to spinning records...