Ep 321 - Should Recruiters Ever Refund a Client? Here's Why I Did

Podcast: The Lone Recruiter · Brett Clemenson

Opublikowano: 2026-07-12

Most recruiters will do everything they can to avoid refunding a client. After all, we've invested time, expertise and effort into making the placement. But what happens when continuing to honour a replacement guarantee starts costing your business more than it's worth? I recently had my first recruitment fee refund of my 20-year career. Giving money back wasn't a sign of failure, but a strategic business decision that freed up valuable time, strengthened the client relationship and ultimately generated more revenue. If you've ever struggled with replacement guarantees, difficult briefs or knowing when...