356 Brand Promises, Team Agreements and Difficult Behaviour with Nina Kovner

Podcast: Grow My Salon Business Podcast · Antony Whitaker

Opublikowano: 2026-07-14

Every salon owner has dealt with a difficult team member who is brilliant one week and impossible the next, leaving the whole team tiptoeing around them. Most owners have no idea whether to show compassion or hold the line, especially when a health issue might be part of the picture. This week, I talk to leadership coach Nina Kovner about handling it without making it personal. Nina breaks down the difference between compassion and excusing bad behaviour, and shares the three-step process to decide when and how to step in. You will come away...