Service Over Structure: From #58 to #3 on Tripadvisor With Kiana Beimes

Podcast: The Lights On Podcast · Kin Sio

Opublikowano: 2026-07-16

Kiana Beimes is the General Manager of the OUTRIGGER Waikiki Paradise Hotel in Honolulu, a boutique property known for authentic Hawaiian hospitality. Under her leadership, the hotel rose from #58 to as high as #3 on Tripadvisor and completed a ten-month renovation while maintaining guest satisfaction and keeping her entire 60-person team employed. Kiana was named the 2026 Hawaiʻi Women in Lodging & Tourism Woman of the Year, recognizing her leadership, community engagement, and impact on Hawaiʻi's visitor industry. In this episode… How does a hotel climb from #58 to #3 on Tripadvisor while it's torn up by construction? For...