How AI Is Reinventing India's Jewellery Retail Experience | Techcetra | Salesforce x Mint

Podcast: Mint Techcetra · Mint - HT Smartcast

Opublikowano: 2026-07-17

PARTNERED Artificial Intelligence is changing retail in ways most customers never notice. In this episode of Techcetra in partnership with @salesforce Mint's Leslie D'Monte speaks with Avnish Anand, Board Member at ORRA Fine Jewellery and former Co-founder & CEO of CaratLane, about how AI is reshaping customer experience in luxury retail. From recreating the personalised service of India's traditional family jewellers to using voice, video and customer insights for hyper-personalised experiences, Avnish explains how AI is helping retailers build deeper customer relationships without losing the human touch. The conversation also explores: Why AI matters in jewellery retail Hyper-personalisation at scale Ho...