From LLMs to Claims, The Customer Interface Is Moving

Podcast: Unfiltered with Matt & Nige Podcast · A weekly podcast about what’s really going on in insurance, and the people trying to keep up with it.

Opublikowano: 2026-07-20

Another good episode this week. We started in a dangerously good mood. Sunshine.No collars.Hyrox recovery.Dad bod chat.And Matt telling a story about Bondi Beach that probably should have stayed offline. Then we got into the insurance innovation stuff. AI advice.LLM regulation.Liability.Embedded insurance.Claims automation.Virtual agents.Bank assurance.And the slightly uncomfortable question of who owns the customer when the interface changes. TLDR: if consumers are using AI to make real financial decisions, the advice vs guidance question gets a lot more...