Twisting the Night Away

Podcast: Top Floor · Susan Barry

Opublikowano: 2026-07-21

Josh Ellis is the co-founder of Abra, a hospitality technology platform that helps hotels create more personalized guest experiences by connecting fragmented guest data across operational systems. After an unconventional journey through philosophy, meditation, consulting, and hyper-growth tech, Josh teamed up with his wife and hotelier, Dana, to solve one of hospitality's biggest operational challenges. Susan and Josh talk about data, differentiation, and delight—and why the future of hospitality depends on getting all three right. *** • How to turn fragmented guest data into unforgettable guest experiences • Why personalization is really a data problem • How to build h...