Just Remake the Matcha: What Every Esthetician Can Learn About Customer Service

Podcast: Estheticians in Business · Allyson Steinberg

Opublikowano: 2026-07-27

Sometimes the biggest lessons in business come from being the customer. In this episode, I'm sharing two experiences my family had while we were out over the weekend—one at a coffee shop and one at a restaurant—and why both completely changed whether I'd return. The lesson? Sometimes it's not the mistake that loses a client. It's how you respond to it. Whether it's a client who isn't happy with a service, has a reaction to a product, or simply asks for something a little different, your response can...