How to Know the True Impact of AI in Customer Service Featuring Jeff Fettes

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-07-28

Balancing Productivity and Customer Satisfaction with Automation Shep interviews Jeff Fettes, founder and CEO of Laivly. He talks about how organizations can integrate AI across the entire customer service journey to empower agents and advance business goals rather than relying on vanity metrics. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How do you measure true ROI on AI in customer service? What customer service metrics should companies track to evaluate AI success? Why do most customer service AI implementations fail? How can contact centers integrate AI across the entire custo...