239. Hot Take: Processes Are Created For You To Make Exceptions

Podcast: TIQUE Talks: The Business Podcast for Travel Advisors · Robin Bradley and Jennifer Jacob

Opublikowano: 2026-07-31

Don't miss the Travel Business Intensive, happening August 24-26! Learn more and grab your ticket here → RESERVE MY SPOT! Think having processes makes your business feel too rigid? Think again! In this Hot Take, Jennifer and Robin explain why clear workflows, written policies, and firm boundaries create a better client experience while protecting your time, profitability, and sanity. They share real-world examples of planning fees, cancellation policies, inquiry forms, and business boundaries to show how having a standard makes your exceptions meaningful instead of expected. Plus, they discuss why documenting exceptions, communicating them clearly, and re...