How A Property Management Head Of Department Keeps Clients Calm

Podcast: PM Collective - The ART of Property Management · Ashleigh Goodchild

Opublikowano: 2026-08-09

Send us Fan Mail We sit down with Sara Press to talk about what property management leadership looks like when you stay hands-on and still protect your team’s time, energy, and judgement. We dig into escalations, client psychology, and the shift from being a manager to being a leader as portfolios grow and legislation changes. • Sarah’s background in property management and her hands-on Head of Department role • How escalations start, how we triage them, and how we stop issues looping for weeks • Coaching property managers to bring facts, options, and documentation...