Why the Best Subscription Brands Make It Easy to Leave

Podcast: Retail Remix · Retail TouchPoints

Opublikowano: 2026-08-10

This episode is brought to you by National Retail Federation. Subscription acquisition may be slowing, but that doesn’t mean consumers are falling out of love with subscriptions. Instead, they’re becoming far more selective about which services earn a permanent place in their monthly budgets. In this episode of Retail Remix, Kate Robertson sits down with Rachel Sheriff, Chief Customer Officer at Recurly, to unpack the findings from the company’s 2026 State of Subscriptions report. Rachel explains why retention has become the industry’s biggest challenge, how flexible features like subscription pauses are helpi...