Aligning Leadership, Employee, and Customer Values Featuring Paul Ingram

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-08-11

How Values Drive Company Culture and Customer Satisfaction Shep interviews Paul Ingram, Kravis Professor of Business at Columbia Business School and author of What Do You Really Stand For?. He discusses how aligned organizational values create a stronger company culture, improves employee retention, and ultimately enhances the customer experience. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How does aligning corporate values with personal values improve customer experience? Why is value alignment critical for increasing employee retention and engagement? How do a company’s core values influence customer buying decisions and brand loyalty? What role...