#304: Ron Johnson, Creator of the Apple Store – A great customer experience is an act of love

Podcast: How Leaders Lead with David Novak · David Novak

Opublikowano: 2026-08-13

You’ve probably been inside an Apple Store. And if you have, you know: it’s a totally different kind of retail experience. That’s because of Ron Johnson. He was Steve Job’s handpicked hire to launch the Apple Store, after Steve saw how Ron revitalized Target with an emphasis on design. He and Steve Jobs worked closely to launch what has to be one of the greatest retail experiences ever built. In this episode, you’ll see exactly how they did it – and how it all stemmed from Ron’s belief that you should love you...