She Wore a Wig To Grade Your Hotel With Stephanie Leger

Podcast: The Lights On Podcast · Kin Sio

Opublikowano: 2026-08-13

Stephanie Leger is the Founder and Chief Excellence Officer at First Rate Hospitality, a consultancy specializing in hospitality training, service evaluations, and operational improvement. With over 20 years of global hotel industry experience — including work with The Ritz-Carlton, Mandarin Oriental, AAA, and Forbes Travel Guide — Stephanie has trained more than 20,000 hospitality professionals. Her hands-on approach helps hospitality teams build stronger cultures and deliver consistently exceptional service. In this episode… A hotel stay is rarely won or lost in one dramatic moment. It is shaped by the small details guests notice before check-in, during every interaction, and long a...