Can an AI-Powered Scribe Curb Physician Burnout?

Podcast: Cold Call · HBR Presents / Brian Kenny

Opublikowano: 2026-08-18

In 2024, Mass General Brigham, the largest health system in Massachusetts, piloted an AI-powered ambient note-taking program among a subset of clinicians to address increasing rates of staff burnout and turnover — largely driven by the administrative burden of clinical documentation in the electronic health records (EHR). The pilot program aimed to test AI tools which used natural language processing to record, transcribe, and summarize physician-patient encounters, reducing time spent on documentation and allowing physicians to focus more on patient care. Early results showed promising reductions in clinician burnout, intention to leave, and increased physician efficiency. But concerns about the technology, inc...