From Disney Frontlines to Leadership: Lessons That Stick Featuring Cheryl Christensen

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-08-18

How Consistent Values Drive Unforgettable Service Shep interviews Cheryl Christensen, Sr. Vice President of Operations at Gathering Place. She talks about her journey from frontline roles to leadership at Disney and the impact of culture, service, and growth opportunities. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the best way to handle customer outreach after a bad experience? What three job responsibilities should every employee in a service company share? How does servant leadership boost employee engagement and retention? How can companies turn customer complaints into operational improvement? Wha...