When Your Customer's AI Calls You

Podcast: Antek Automation Quick Tips · Andy Norman

Opublikowano: 2026-08-19

Meta is building personal AI agents that contact businesses on a customer's behalf. Andy Norman explains what that means for property and trades firms that only have a human answering the phone. Andy Norman from Antek Automation shares practical tips sourced from the blog post: Meta's Personal AI Agents: What It Means for UK Property and Trades Businesses. Expect a growing share of first contact to come from a customer's AI agent, not the customer in person. Make sure something can capture structured enquiry detail whether the caller is a human or a piece of software. ...