What's Next presented by Discovery Bank - Hylton Kallner on agentic AI banking

Podcast: What's Next with Aki Anastasiou · What's Next

Opublikowano: 2026-09-01

Agentic AI banking could transform how South Africans make payments, manage money, detect fraud, and receive personalised financial guidance. Hylton Kallner, CEO of Discovery Bank, explains how the bank is moving beyond conversational AI towards intelligent agents that can understand goals and complete tasks. He discusses agentic payments, where customers can upload an invoice and have the system prepare the transaction for approval, rather than manually adding beneficiaries and entering banking details. The conversation explores how behavioural data can help Discovery Bank anticipate customer needs, optimise savings, manage monthly bills, and connect financial decisions with health, insurance, and lifestyle information...