Customer Experience, Straight Up, with Jay Baer

Podcast: Banking Transformed with Jim Marous · LLH Media

Opublikowano: 2026-09-01

Customer experience expert Jay Baer is stepping away from the keynote stage after 17 years and moving deeper into the world of tequila. He joins Jim Marous for a Banking Transformed conversation centered on five pours and five customer-experience questions for banks and credit unions. Tequilas tasted, in order: → Nosotros Blanco → Lost Lore Joven → Arette Reposado → Wild Common Añejo → Cazcáñes #7 Extra Añejo Each tequila opens a different discussion: first impressions, disconnected experiences across channels, the role of AI and automat...