S1 E21: Leading through change: payroll takes centre stage

Podcast: Behind The Button · Chartered Institute of Payroll Professionals

Opublikowano: 2026-09-14

Payroll is no longer just about processing pay; it’s becoming a strategic force for change. On this episode of ‘Behind the Button’, Abigail Vaughan, CEO of Zellis, explores how legislation, technology, artificial intelligence (AI) and shifting workforce expectations are reshaping payroll. From her unconventional career journey to leading through rapid change, Abigail shares why communication and prioritisation are essential in an increasingly change-fatigued workplace. She discusses how payroll teams can balance non-negotiable compliance with a better employee experience, and why payroll deserves a consumer-grade experience rather than remaining an ‘unloved’ back-office function. Abigail al...