Why Customer-Centric Companies Outlast Competitors Featuring Clifford Hudson

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-09-22

How Customer Experience (CX), Not Technology, Should Drive Business Strategy Shep interviews Clifford Hudson, the former CEO of Sonic and co-author of Bricks and Clicks: How We Drove Sonic Into the Digital Age. He talks about how business leaders must let customer needs and convenience drive their strategy rather than technology. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How do you build a business strategy around customer experience instead of technology? How does removing customer friction lead to higher sales and retention? What is the biggest mistake companies make when implementing new...