909. You Can't Transfer Trust With an Intro Email

Podcast: No Days Off with Brian Gubernick · Brian Gubernick

Opublikowano: 2026-09-23

Brian discusses what actually happens when a client, account, or team member changes hands. The work moves in minutes. The trust does not, and the standard intro email quietly leaves the most important part behind. Brian also discusses why the usual way owners choose the new point of contact is the wrong first question, and what to ask instead. He breaks down what a handoff has to carry across for a relationship to survive the change, and he shares the word-for-word script he recommends for the conversation itself. This episode is for any leader managing turnover, promotions, growth, or...