Deep Dive: Preparing Store Associates for the AI-Powered Shopper

Podcast: Retail Remix · Retail TouchPoints

Opublikowano: 2026-09-24

This episode is brought to you by KWI. Shoppers are walking into stores armed with more than a shopping list. AI is helping them research products, compare prices and evaluate brands before they ever arrive, creating a new challenge for associates who need to answer increasingly specific questions while keeping the in-store experience moving. The opportunity for retailers isn’t simply adding more AI. It’s giving associates accurate information at exactly the moment they need it. In this special Retail Remix Deep Dive, sponsored by KWI, host Kate Robertson sits down with Josh Good...