All Apologies

Podcast: Communication Breakdown · Observatory on Corporate Reputation LLC

Opublikowano: 2026-09-24

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine three very different responses to public pressure. Converse apologizes for disturbing imagery in an ad campaign, while Ed Sheeran addresses the removal of Macklemore from his tour after remarks about Palestine. Oracle, facing criticism over how it handled layoffs, offers little explanation to the employees affected. Steve and Craig ask what an apology must answer, how partners can prepare for pressure together, and what corporate silence costs the people left waiting for answers. Takeaways Taking down an offensive ad is an...