JLP Challenges Amazon, Best Buy Bets on AI Conversion

Podcast: The Digital Commerce Daily · Marco & Klara

Opublikowano: 2026-09-27

John Lewis Partnership is quietly building an ad business to rival Amazon in the UK. Best Buy is using AI not to cut costs but to convert shoppers. And one measurement firm just made its forecasting model free — putting every expensive MMM vendor on notice. In this episode: John Lewis Partnership is building a closed-loop retail media network anchored in first-party data from both Waitrose and John Lewis, giving it a rare cross-category customer profile that few UK retailers can match. Best Buy has outlined a 2026 AI roadmap spanning customer service, product discovery, and logistics — framing arti...