How to Operationalize Customer Retention Featuring Ed Howie

Podcast: Amazing Business Radio · Shep Hyken & C-Suite Radio

Opublikowano: 2026-09-29

Six Essential Realities for Winning Lifelong Customers Shep interviews Ed Howie, Founder & CEO of Lifelong Customers®. He shares how to keep customers coming back for life by training frontline employees to deliver consistent service and building a simple system focused on retention instead of acquisition. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is the difference between customer service and customer retention? What are the 6 essential realities for winning lifelong customers? Why is customer retention more important than customer acquisition? How does employee training impact customer retention and brand...