I Built Too Much in a Silo (And How I Learned to Listen to Customers) — Ethan Schwartzbach

Podcast: Home Care Hindsight · David Knack

Opublikowano: 2026-09-29

Ethan Schwartzbach, CEO of Flychain, joins David Knack to unpack the financial and operational challenges that can make or break a growing home care business. From messy financials and generic accounting systems to benchmarking and proactive decision-making, Ethan explains why having accurate, home-care-specific data can fundamentally change how owners run their businesses. Ethan also shares one of Flychain's biggest early mistakes: building too much in a silo instead of staying close to customers and prospects. He explains how that experience changed the company's approach to product development and reinforced the importance of listening to the people actually...