Building Patient Trust Through Better Communication with Patient Experience Experts Chelsea Grear and Jasmin Barber

Opublikowano: 2026-10-07

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Chelsea Grear, Patient Experience Specialist III, UT Physicians, and patient experience healthcare professional Jasmin Barber, MPH, LSSYB, to explore how thoughtful communication shapes the patient experience. Drawing on their work with healthcare teams, Grear and Barber discuss active listening, clear language, proactive service recovery and the connection between engaged employees and loyal patients. Episode Takeaways Listen before offering a solution. Healthcare professionals may encounter the same condition repeatedly, but the situation is often new and unsettling...