Voice AI Agents: Testing, Trust, and Scale

Podcast: The Tech Trek · Elevano

Opublikowano: 2026-10-08

Getting a voice agent to talk is one challenge. Knowing whether it can handle real conversations is another. Brooke Hopkins, founder of Coval, joins The Tech Trek to discuss how teams test, evaluate, and scale voice AI agents. Drawing on her experience leading evaluation infrastructure at Waymo, Brooke explains why testing voice agents shares surprising similarities with testing autonomous vehicles. The conversation explores why older voice assistants struggled, how better reasoning models changed what's possible, and what it takes to earn users' trust. Brooke...